About This Ticket

Demo import problem

by lpicott / October 31, 2018, 9:53 pm

Theme was installed succesfully and all plugins was activated.

Cant import demo data… 

Circle was moving around for houras and hours

Staff

Hi,

We will check the issue and do the installation for you. Please let me know your wp-admin so we can get into it. 

Thanks and Regards

Staff

Hi,

We are unable to find any WordPress installation on given FTP path. Please let me know the details so my team can start working on it. 

Thanks and Regards

Hello, 

Wordpress

http://microgreensdevenezuela.com/wp-login.php?redirect_to=http%3A%2F%2Fmicrogreensdevenezuela.com%2Fwp-admin%2F&reauth=1

 

Staff

Hi,

Credentials are not working. Please check and resend it.

Thanks and Regards

Hi,

http://www.microgreensdevenezuela.com/wp-admin/

Same Credentials 

Staff

Still not working. 

Ok I just entered to wordpress with no problems, I thought it would not be so complicated to install this theme, now I would like my money back thanks

Staff

Hi,

Please provide us the correct credentials so our team can get enter into the wp-admin.

Thanks and Regards

Staff

Hi,

You may be entered with no problem, but we are unable to do so. I believe  you can understand that problem. We are providing the services to many of our customer with no problems, hope same will be done to you. 

Thanks and Regards

I will reinstall wordpress to see if you can login

Staff

thanks. I will be waitng for your response.

Sorry, that didn’t work. 
Please try again or come back later.

502 Error. Bad Gateway.

Staff

I am unable to undertsand this. 

 

this is what apeared on the screen and wont let me install wordpress i think hostgator is updating their system

Staff

OK,

Please let me know when its ready for us to start work on it.

Ready

http://microgreensdevenezuela.com/wp-admin/

Staff

Oh, at last it works.... :)

Forwarded to my team to work, will get back to you soon.

Staff

They may need to set few PHP Setting to your server, it will be great if you can provide CPanel or FTP to do so.

Thanks and Regards

Cpanel

Staff

Thanks

you are welcome

it is posible to use the theme in spanish?

Staff

Theme doesnot have language support, but content can be changed to spanish. Many of our Veggie Customers are using Spanish. 

 

ok

Please let me know when is ready thank you

i need to get some sleep its 8:00 AM here in Venezuela 

Staff

Hi,

Demo has been imported succesfully and settings has been made. Please check and let me know if you need anything else. 

Thanks and Regards

Excelent thank you very much for your time

Staff

Thanks.. it would be great if you please rate us 5star in themeforest.

Thanks and Regards

in theme V5 the logo photo dont change attached a capture

this one is at the homepage

Staff

Hi,

Can you please let us check and do the work for you. Till then please dont change anything to avoid conflict.

Thanks and Regards

ok no problem

 

Staff

Hi,

As we have multiple Home Page demo, our theme have options for logo and other for each pages. You can find the Page Settings at the bellow of each page in Edit or Add Mode. You can set the Logo from Header Options, it has higher priority than Theme Option panel. We made the changes for you please check.

Thanks and Regards

ahhh ok perfect thank you