About This Ticket

Site suddenly down when trying to activate theme

by 22197853 / October 9, 2018, 7:51 am


I have purchased your theme PrimeStudio to install in my website http://www.menarajland.com.my/ however when trying to activate the theme, the site suddenly down with http error 500.

I have tried deleted the theme files then re-upload it again, but the activation still fails with the same http error 500.

Attached here is the screenshot.



Can you please help me fix this error?

Thank you.



The issue arises with the Redux Framework used for theme option panel. We have fixed it and imported the data for Salon Demo. Please check once and confirm once.

Our team will wait to hear you. 

Thanks and Regards