About This Ticket

soccer-vc-extensions broken site

by CreativeTweed / April 10, 2018, 3:24 pm

Our client's website https://bearswbc.co.uk/ was producing a 504 error. The error was being caused by a plugin inside the theme, Soccerclub Vc Extension. As you know, this plugin is needed for the site to display correctly. It has been temporarily deactivated so 504 can be investigated.

All our plugins are up-to-date. 

We are running WP 4.9.5

We've tried deactivated all plugins to test for conflict but cannot solve the problem and need urgent help.

In debug mode this is the error that is displayed:

Warning: Invalid argument supplied for foreach() in /www/wp-content/plugins/soccer_vc_extensions/soccer-vc-extensions.php on line 722 Fatal error: Uncaught Error: Call to undefined function soccerclub_get_favicon() in /www/wp-content/themes/soccerclub/header.php:20 Stack trace: #0 /www/wp-includes/template.php(688): require_once() #1 /www/wp-includes/template.php(647): load_template('/www/wp-content…', true) #2 /www/wp-includes/general-template.php(41): locate_template(Array, true) #3 /www/wp-content/themes/soccerclub/page.php(14): get_header() #4 /www/wp-includes/template-loader.php(74): include('/www/wp-content…') #5 /www/wp-blog-header.php(19): require_once('/www/wp-include…') #6 /www/index.php(17): require('/www/wp-blog-he…') #7 {main} thrown in /www/wp-content/themes/soccerclub/header.php on line 20

Staff

Hi,

Can you please check the credentialls once again, it seems not working in any cases. Our team is waiting for your response. 

 

Thanks and Regards

Thanks, Trisup.

New login below.

Since yesterday we looked on Themeforest and realised there was a new version of the theme, Version: 1.2.0. We downloaded this hoping this would fix the issue. When you unzip the download, the folder is labeled 1.2.0 however, when it was installed it was still showing as Version: 1.0.1.

Could the latest version of the theme fix the issue?

Staff

Hi,

First of all the the version realted issue is just a typo in style.css of theme, and will be rectified in next version update. And the version type is no where related to your issue. 

Our team is able to logged in but unable to see the output as it is not able to load the basic files of the themes for "Child Theme". Every time it shows request time out. Can you please make us a place where we can check the issues you described in your first post, then we might resolve that. 

Thanks and Regards

Staff

Hi,

We also find the issues in the Child theme that has been created at your end. Please use any plugin to create a proper child theme.

The link might help you on this : https://wordpress.org/plugins/orbisius-child-theme-creator/

Thanks and Regards

 

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px}

OK.

Firstly, as outlined in my first post, the site won’t load when the theme’s plugin Soccerclub Vc Extension is active. In order to investigate the issue, we have temporarily deactivated it. It would appear one of your team has turned this on and therefore struggling to see the website front end.

 

Secondly, the issue persists when the parent theme is active as well.

 

Thirdly, yes we know there is a big issue with Soccerclub_VC_Extension plugin. Our hosting provider and two developers have run tests and said that your plugin is very “buggy” and causing the website to timeout.

 

 

Staff

Hi,

Can you please ask your developer and hosting provider the resons behind saying the plugin Buggy it will help us to rectify those. Till date we never get this point for our esteemed customer of the "Soccerclub" theme. 

Can you please check your "Child" theme, that might be an issue. It will be great if you can provide a place to our team to work so they can test what exact issue you are having and will fix all bugs if found. 

Thanks and Regards

Staff

Hi,

If any deficulties found in installing theme, you can easily opt for the "Free Installation" for first 50 customers only. So our expert team will install the exact demo at your server, and then you can easily make any changes on it. 

Please let me know if you really need that. 

Thanks and Regards

Staff

Hi,

We deactivated the plugin from our end and activate the parent theme and see the screenshot what we found  :

https://www.awesomescreenshot.com/image/3290221/6c9caf290c7cadbafac555d204af1b4a

Can we expect a place where we can check.

Thanks and Regards

Staff

Please check your header.php is missing with the following lines that required in WordPress theme. Please check why this two line has been deleted. We fix that for now and will check the "BUGGY" plugin.

<!DOCTYPE html>

<html <?php language_attributes(); ?>>

<head>

<meta charset="<?php bloginfo( 'charset' ); ?>"/>

<meta name="viewport" content="width=device-width, initial-scale=1"/>

<link rel="profile" href="http://gmpg.org/xfn/11"/>

<link rel="pingback" href="<?php bloginfo( 'pingback_url' ); ?>"/>

<?php

  soccerclub_get_favicon();
  wp_head();

?>

</head>
Staff

Hi,

Please check your site once, its working fine. Still our team is searching for what makes the issues you faced. Waiting to listne something from your end.

Thanks and Regards

Staff

Hi,

Your site is working fine now please check once, let me know if you need any further help on this. 

Thanks and Regards

Thank you, are you able to advice what the issue was?

Staff

Hi,

Nothing such advice, just few points below :

1. Please make the child theme in proper way after knowing it.

2. Dont delete any code from themes, it void your further support.

Hope we are able to satisfy you. Expecting a 5 star rating in themforest. 

NOTE : If any further service required, jus mail our expert team at 0effortthemes@itobuz.com

 

Thanks and Regards